Territory Manager, Municipal and Institutional Services

Company: Reimagined Parking
Location: New York City
Posted on: April 2, 2026

Job Description:

The Territory Manager is responsible for the direct oversight of operations within a defined city or metropolitan area, or a small cluster of locations within a region. With a smaller footprint compared to regional leadership roles, this position emphasizes a hands-on, local approach to operational excellence, ensuring that each site consistently delivers safe, compliant, and efficient services. The Territory Manager is accountable for financial performance, team leadership, and client satisfaction at the local level, with a focus on standardization, accountability, and the consistent delivery of best-in-class operations. Because of the local scope, this role is uniquely positioned to provide a high level of visibility and engagement with municipal and institutional clients. The Territory Manager builds strong, trust-based relationships by being accessible, responsive, and solution-oriented, ensuring that client needs are met quickly and effectively. By combining operational discipline with consultative client attention, the Territory Manager strengthens contract retention, supports long-term growth opportunities, and contributes to the overall success of the region. Serving as both a day-to-day operator and a trusted client partner, this leader ensures the company is seen as a reliable, high-touch service provider in the market. Key Responsibilities · Provide leadership and accountability for multiple locations through direct supervision of onsite managers who handle daily operational execution. · Ensure consistency of service delivery, policy adherence, and compliance across all sites by setting expectations, monitoring results, and supporting onsite leadership. · Maintain a strong onsite presence by officing at the facility, stepping into operations by being physically present during all special events, new program implementations, or critical issues such as equipment failures or staffing shortages. · Remain on call outside of regular business hours to respond to emergencies, critical incidents, or urgent client needs, ensuring continuity of operations and timely resolution of issues. · Serve as the primary local contact for municipal and institutional clients, building strong relationships through regular communication, responsiveness, and consultative problem solving. · Partner with onsite managers to ensure client expectations are consistently met, while remaining personally accountable to clients when escalations or complex needs arise. · Deliver timely, accurate client reporting and maintain transparency in all interactions to reinforce trust and confidence. · Oversee financial performance across all assigned sites by reviewing revenue, expenses, and budget adherence as reported by onsite managers. · Conduct financial and operational reviews with onsite leaders, providing guidance and corrective action where necessary. · Identify opportunities to improve profitability through cost control, operational efficiencies, and strong retention practices. · Deliver timely, precise client reporting—both contractual and ad hoc—covering financial, operational, and performance metrics, ensuring clients have confidence in program results. · Oversee compliance with all client-specific reporting requirements, maintaining consistency, accuracy, and adherence to service level agreements. · Mentor and coach onsite managers and teams, equipping them with the tools, training, and resources needed to succeed and grow in their roles. · Foster a culture of accountability, professionalism, inclusion, and teamwork, ensuring high standards of service cascade through all levels of staff. · Demonstrate commitment to the team by being present and engaged in daily operations, working alongside staff to reinforce a culture of collaboration and shared success. · Ensure all onsite managers maintain strict adherence to company policies, operating procedures, and safety requirements. · Oversee audit readiness and compliance reviews, supporting onsite teams to ensure controls are in place and corrective actions are implemented quickly. · Actively reinforce a culture of safety by providing training, monitoring practices, and personally engaging in high-profile or high-risk operational scenarios. Skills, Knowledge and Expertise · 5 years of experience in parking operations leadership, preferably in municipal, institutional, and large event venue services, parking technology, or infrastructure-related industries. · Strong knowledge of parking hardware/software (e.g., meters, kiosks, PARCs, enforcement/permitting platforms). · Strong financial management skills, including budgeting, forecasting, and revenue/expense analysis. · Proven experience leading teams. · Demonstrated success managing P&Ls. · History of fostering strong relationships with clients and stakeholders. · Strong analytical, organizational, and communication skills. · Bachelor’s degree in Business, Operations Management, or related field. Benefits Join our team and enjoy an outstanding benefits package, including: Annual Discretionary Incentive plan : Designed to align pay with performance. Generous Paid Time Off : Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones

Keywords: Reimagined Parking, Fairfield , Territory Manager, Municipal and Institutional Services, Accounting, Auditing , New York City, Connecticut