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IT Support Engineer

Company: Gotham Technology
Location: Fairfield
Posted on: February 20, 2021

Job Description:

Overview:The L1 Support Engineer will possess a broad technical knowledge of physical and virtual desktops with excellent customer service.Provide Level 1 help desk support to end users and resolve problems to the end user's satisfaction. During problem escalations, act as a liaison between the user and Level 2 support until the issue is resolved. Provide service to multiple offices throughout Fairfield CT County.Responsibilities:

  • Monitor help desk software for tickets assigned to your queue and process based on priority
  • Reset users password, profile and virtual session
  • Modify configurations, utilities, software, printers, default settings, etc. for the local workstation or thin client
  • Utilize and maintain the Spiceworks help desk software
  • Install, test and configure telephones, workstations, peripheral equipment and software
  • Manage setup and deployment for new employees using standard hardware and software
  • Perform on-site hardware and software deployment and support as requiredQualifications:
    • Minimum 2+ years' experience in troubleshooting and resolution of software and hardware problems.
    • Ability to professionally interact with all users
    • Strong written and verbal communication skills
    • Knowledge of Windows 10, MAC OSX, Active Directory, Citrix XenApp and XenDesktop
    • Microsoft Office 365 Suite
    • Ring Central phones, desktop and laptop computer hardware and Dell Wyse thin clients - provided by Dice

Keywords: Gotham Technology, Fairfield , IT Support Engineer, Engineering , Fairfield, Connecticut

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