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Director, Unified Communications

Company: IPC Systems, Inc.
Location: Fairfield
Posted on: August 31, 2020

Job Description:

We are looking to recruit a new Director of Unified Comms Network Engineering who is interested in working in a dynamic team to help build world class unified comms, voice, video products and related services and applications using current and emerging technologies. The Director will be central to the future development of our product portfolio of new products and services. These products and services will conform to the technical design strategy for IPC's Connexus Cloud next generation unified comms solutions based on application servers integrating with Unigy (IPC's Trading Systems platform) as well as IPC's SBC and legacy ecosystem (EVS media gateways, SIP proxies, etc.) leveraging various protocols including SIP, RTP, WebRTC and others. In addition, the Director will interface with customers and selected partners to ensure technical efficacy of the overall next generation voice solution. This individual will be focused on the architecture, design, product engineering and and operationalization of Connexus Cloud unified comms solutions for the financial services industry with an emphasis on integration with Trader Voice technology, including validation / certification with customer environment but also expanding to Third-Party / partners voice applications (SIP telephony application servers, SIP recording, security, etc.).He / She will be responsible for designing solutions that can be deployed in a Data Center / Co-Lo site but securely and reliably extend to client premise. Responsibilities include applying best practices for design and operational support (adhering to industry trends and establishment of IPC standards), long term strategic planning for evolutionary development, integration to support systems and oversight of other aspects including security, resiliency, scaling, performances as well as vendor engagement. He / She must have a strong understanding of data and voice services including deep knowledge of the enabling technologies and ability to conceive, build and operationalize technology driven solutions. Primary focus is on SIP application servers and SBC but expanding to any Third-Party SIP applications/services irrespective of whether provided by IPC or partners. Job role also requires generic layer 3 (IP/MPLS), layer 2 (Ethernet), virtualization and security services.Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.Duties And ResponsibilitiesDevelop thorough designs for voice solutions that provide a complete, consolidated design for integrating with Trader Voice (including IPC's Unigy) and customer SBC but also integrating Third-Party voice solutions and operational support models that will further enhance the company position as a premier specialized financial industry next generation / SIP voice solutions provider.Direct technical interaction internally and with customers / vendors / partners to deliver against the overall solution. This includes design review and operational readiness testing.Develop full understanding of the IPC products (i.e. Unigy, Connexus, Direct Connect, EVS) and technology solutions (XOP, Globility, GenBand, etc.) for the purpose of end-to-end design.Work closely with OSS / NMS teams to ensure solutions are fully manageable including potential integration into existing IPC and/or partner systems or specification of new system requirements where applicable. Conceive Proof-of-Concept tests for UC technology-driven designs including direct involvement and/or supervision of testing resources.Support integration (SIP, WebRTC, API, etc.) with customers (SBC/Media GW) and partners' voice solutions.Support operations as needed for customer testing and troubleshooting. Superior Performance RequirementsFour necessary key elements to be successful in this position, in priority order must be scalable and measurableDevelop, test, implement new solutions that meet or exceed technical requirements and timelinesSupport deployment of solutions into operations including implementation and validation Support integration with customer environment and Trading Systems platformProvide support during the installations, problem determination / diagnosis and direct customer engagement Core Competencies/SkillsExcellent technical design skills related to VoIP (VoIP, SIP, PSTN, etc.), including IOT & troubleshootingIn-depth technical design of VoIP solutions and best practicesExcellent understanding of financial legacy voice protocol requirements (TDM CAS ARD, MRD, Hoot trader lines) Good understanding of IP, MPLS and Ethernet TechnologiesGood written and verbal skillsAbility to understand intersection of technology and financial markets Ability to contribute to business cases for products and product categoriesStrong grasp of design and user experience Strong documentation, project management and analytic skillsStrong team player who always puts the needs of the business firstHighly organized and able to work on multiple projects at-once, quickly and efficiently while maintaining the highest qualityBehavioral CharacteristicsTeam player, able to work effectively across the organization, but show certain level of autonomyCustomer focused Ability to translate technical concepts into understandable customer-friendly languageSelf-starter and proactive with strong sense of urgencyProblem solver Required Work Experience3+ years of Voice (VoIP), SIP more specifically but also TDM / PBX protocolsCertifications a plus, especially Voice certifications (i.e. CCIE or CCNA) and Security certificationsBachelor's degree in Engineering or IT/Computer Sciences a plusExperience in technical development/architecture and/or operational support departmentsProficient in Microsoft Office suiteOtherIn-depth knowledge of specific financial services vertical telecommunications requirementsIn-depth knowledge of specific Trader Voice / Trading Communication Systems Understanding of Financial Extranet Services Understanding of regulatory issues related to financial services a plusYears of Experience Required: Minimum 5 YearsNeed Assistance with Applying for Positions?If you are experiencing difficulty with the application process or are a disabled individual or veteran and require a reasonable accommodation in applying for any posted position, please contact the Human Resources Team at careers@ipc.com. Please note that requests for updates on positions will not receive a response as this is for those who need assistance in applying.

Keywords: IPC Systems, Inc., Fairfield , Director, Unified Communications, Executive , Fairfield, Connecticut

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