Customer Service Manager - 648

Company: Bhired
Location: New York
Posted on: May 24, 2025

Job Description:

A growing company is seeking an experienced and energetic Customer Service Manager to lead and organize our e-commerce customer support team. In this role, you will oversee both pre-sale inquiries and post-sale warranty support, ensuring a seamless customer experience. The ideal candidate will have a strong management background, be familiar with ticketing systems like Zendesk or Freshdesk, and excel at creating efficient workflows to meet customer needs.Responsibilities Include:

• Team Management & Leadership:
  • Lead and motivate the customer support team, ensuring high performance and job satisfaction.
  • Develop and implement effective customer service workflows, ensuring seamless service across both pre-sale and post-sale support.
  • Provide training and development opportunities for team members to improve customer service skills.
  • Customer Support & Escalation Handling:
    • Manage customer inquiries and resolve escalated issues promptly and professionally.
    • Foster a customer-first culture within the team and across the organization.
    • Performance Monitoring & Reporting:
      • Track key performance metrics for the customer service team and ensure goals are met.
      • Provide regular reports on team performance, customer satisfaction, and areas for improvement.
      • Cross-Functional Collaboration:
        • Work closely with other departments (sales, marketing, product, etc.) to continuously improve service standards.
        • Collaborate with product teams to provide feedback on customer concerns and suggestions for product improvements.Ideal Qualifications:
          • Proven experience in customer service management, preferably in an e-commerce environment.
          • Familiarity with ticketing systems such as Zendesk or Freshdesk.
          • Strong leadership and organizational skills.
          • Excellent communication abilities, both written and verbal.
          • Ability to handle escalations, motivate a team, and implement process improvements.
          • A customer-first attitude with a passion for improving service standards.This role is ideal for someone with experience in managing a customer service team and looking to make an impact in a fast-paced, customer-centric environment. If you're a true people person and are ready to drive customer satisfaction in a growing e-commerce business, apply now!Salary:$90k - $100k/YearTo apply, please send your resume to
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Keywords: Bhired, Fairfield , Customer Service Manager - 648, Executive , New York, Connecticut