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Full-Time Hotel Front Desk Associate - Evening Shift (3pm - 11pm)

Company: circle hotel fairfield e hotel hi ho
Location: Fairfield
Posted on: November 19, 2021

Job Description:

TITLE: Full-Time Front Desk Associate for Boutique Hotel in Fairfield County, CT! TYPE: Full-Time Positions Available (3pm - 11pm shifts) SPECIAL NOTE: We are the opposite of a chain hotel in every way possible. If that is your comfort zone, this would not be the right opportunity for you. We pride ourselves on fostering an entrepreneurial, creative and non-traditional environment where self-motivation and team collaboration optimize our collective performance. You would be joining a close-knit, high energy and over-achieving team of hospitality professionals.POTENTIAL CAREER PATH: Front Desk Supervisor, Assistant General Manager, General Manager.POSITION TYPE: This is a full-time position (40 hours a week). Must be available to work 3pm - 11pm shifts and weekends.COMPANY DESCRIPTION: We own and operate two of the leading boutique hotelsCircle Hotel and Hotel HiHoin Fairfield County, Connecticut. We seek to optimize hotel assets that are well located, attractively positioned from a product and market perspective, and that can benefit from well capitalized improvements and well supported hotel management. We have re-modeled and re-branded both hotels and our focus is on offering a unique guest experience together with deep community involvement while maintaining consistent, efficiency-focused operations. Our collaborative, team-oriented management structure combines institutional quality operating discipline with a very localized, hands-on approach to create excitement in the local hotel market.POSITION SUMMARY: We are looking for a dynamic Front Desk Associate whose primary focus will be on helping us ensure top-notch guest satisfaction. We anticipate our highly-motivated Front Desk Associate will have a minimum 1 year of hotel or other highly relevant hospitality experience, and candidates with multiple years experience may be given priority. The ideal candidate will be a team player, results oriented and committed to providing an absolutely outstanding guest experience. As we continue to evaluate and deploy new technologies (property management software, guest self-service kiosks, etc.), being comfortable with, if not excited by, using new technologies is preferred.CORE RESPONSIBILITIES: Welcome and greet guestsRegister arriving guests and assign roomsRespond promptly and tactfully to any guest issues, always providing excellent service to maintain guest satisfactionTake, cancel and change room reservations, including in concert with pricing and promotional guidelines in a dynamic pricing environmentProcess telephone callsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProvide information about services available in the communityArrange services required for guests with special needsProcess wake-up callsProcess guests' departures, calculate charges and receive paymentsBalance cash and complete balance sheets, cash reports and related formsClerical duties (e.g., faxing, filing, photocopying, data entry)Availability to work weekends and holidaysEnsure any irregularities are recorded on the departmental log book and brought to the attention of managementESSENTIAL SKILLS AND CHARACTERISTICS Naturally and always guest orientedAt least 1 year of experience in a boutique hotel and/or relevant hospitality settingAbility to multi-task; must be a self-starter and a great problem solverGreat communication skillsHighly organizedInterested in adapting to new technologies to continually improve time efficiency and effectivenessAbility to work well independently with minimal supervision while also being a team-based contributorOTHER INFORMATION Please email resume together with a cover letter that summarizes your interest and highlights your unique candidacy. No calls, please.Job Type: Full-timePay: $15.00 - $16.00 per hourBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftHolidaysNight shiftWeekend availabilityAbility to commute/relocate:Fairfield, CT 06824: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Required)Experience:Hotel Experience: 1 year (Preferred)Customer Service: 1 year (Required)License/Certification:Driver's License (Required)Shift availability:Night Shift (Required)Work Location:One locationWork Remotely:NoWork Location: One location

Keywords: circle hotel fairfield e hotel hi ho, Fairfield , Full-Time Hotel Front Desk Associate - Evening Shift (3pm - 11pm), Hospitality & Tourism , Fairfield, Connecticut

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