Starbucks Manager - Starbucks at Fairfield University

Company: Follett Corporation
Location: Fairfield
Posted on: March 15, 2023

Job Description:

Job Title
Starbucks Manager - Starbucks at Fairfield University

Overview


Requirements

• 3-5 years of relevant experience
  
• High School Degree or equivalent
  
• Ability to safely operate food service equipment as necessary
  
• Ability to stand for up to two or more hours at any given time.
  
• Ability to safely operate coffee equipment as necessary
  
• Previous experience in a coffee shop, food service, cafe environment (preferred)
  
• Detail-orientation in performing accurate transactions
  
• Self-motivated and multi-tasks with minimal supervision
  
• Proactively meets both internal and external customer needs.
  
• Effective work methods and consistently meets commitments
  
• Effective communication skills-- clear, concise, and positive.
  
• Computer literacy desired
  
  
  
  
  
  Location
  Fairfield
  
  Job Description
  Position Overview
  
  The role oversees a fully licensed Starbucks store at a Follett location either as a store within a store or as a standalone location. This role may report to a Follett store manager or to a Follett Regional Manager and may include a dotted-line report to a Starbucks District Manager. The role manages Starbucks operations including staffing, managing performance, providing hands-on technical and functional guidance, and providing a great customer experience. May be responsible for the preparation of food and beverages on a daily basis while maintaining cleanliness and other food safety standards. Guides team members in executing Starbucks store/department operating plans. Responds to customer concerns and requests and ensures all Starbuck/bookstore property and personnel are secure. Follow all Starbuck programs and procedures as required. Follow all Follett policies and procedures.
  
  Responsibilities
  
  
  • Provides strong customer service in all aspects of Starbucks operations.
    
  • Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard, and set a positive example for the team members.
    
  • Anticipates customer and department needs by constantly evaluating the environment and customers.
    
  • Communicates information to the Store Manager/Regional Manager so that the store team can respond as necessary to create a quality customer environment.
    
  • Prepares quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards.
    
  • Thoroughly follows health, safety, and sanitation guidelines for all products. Maintains a clean environment for food preparation.
    
  • Acts as subject matter expert for the preparation of food and beverages.
    
  • Ensure general store operational standards are achieved through daily activities (shipping/receiving, inventory, housekeeping, compliance with Health Department regulations, etc.). Execute promotions and sales, ensure proper inventory levels based on sales and trends -- tracking and meeting sales plans, increasing average sale per customer, and driving transaction counts. Analyzes financial reports, processes purchase orders, and approves invoices.
    
  • Satisfy audit/compliance process as required by Starbucks.
    
  • Ensures merchandise is managed in accordance with Starbucks company policies and management directives. Execute Starbucks promotions and standards.
    
  • Builds key partnerships with store management and campus and community organizations for promotional opportunities, special events, and off-site sales opportunities.
    
  • Initiates activities to adhere to established guidelines and promotional programs.
    
  • Develop strategic and operational plans for the work group, managing execution, and measuring results -- monitors and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements.
    
  • Other duties as assigned.
    
    
    
    
    
    
    

Keywords: Follett Corporation, Fairfield , Starbucks Manager - Starbucks at Fairfield University, Hospitality & Tourism , Fairfield, Connecticut