Mobile Associate
Company: THE CUSTOMER CENTER MANAGEMENT INC
Location: Fairfield
Posted on: June 17, 2022
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Job Description:
Mobile Associate The Customer Center (TCC) a T-Mobile Premium
Retailer is one of the first exclusively branded wireless retailers
in the country. With locations in the Tri-State Greater NY and
DFW/East Texas areas, TCC commits to each customer a positive
retail experience - a quality of service that has remained
unchanged for over 20 years. When it comes to a career in wireless
retail, TCC is the place to be.Mobile Associates (MA) work as brand
ambassadors to bring the T-Mobile brand to life. Part of the retail
team, the MA creates energy and excitement around our wireless
products and services. They immerse themselves in meaningful
connections with our customers and continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend cellular device and service
solutions.This role is a learning role, where new experts are
working with their team and proactively building skills and
competencies, in preparation for the next level up as a Mobile
Expert. As a Mobile Associate, you will be required to successfully
complete the new paid employee training within 30 days. Mobile
Associates will receive the following benefits:Hourly Pay Rate:
negotiable based on experiencePotential of OT as business needs
arise with Leadership approvalMonthly sales commissions and
periodic sales spiffs (both individual and team driven) 401K with
matchAn extensive paid training programFree retail approved
clothingSubstantial discount off T-Mobile wireless servicesWireless
accessory and related products discountsHealth, Dental and Vision
InsuranceSupplemental Insurance availableWhat you will do in your
role as a Mobile Associate:Build proficiency related to serving and
selling to our customers, while providing a best-in-class customer
experience and building loyalty.Exploring individual needs and
providing hands-on demonstrations of the latest and greatest
technology in-store.Side-by-side selling to find personalized
solutions that keep our customers, including anything from unique
accessories to up-and-coming products and services.Guide customers
through their purchasing experience through thoughtful questions,
informative answers, and sharing your expertise.Approaching service
and sales needs with patience, honesty, and empathy.Educate how our
ever-expanding coverage stacks up in our customer's neighborhoods,
providing them with a lightning-fast network!Illustrate why
T-Mobile plans and services will let our customers live unlimited,
feel the love, stay connected and go further.Showcase how wireless
is done, down to device and account inspection, review, and
troubleshooting.Completes training on T-Mobile in-store experience,
new skills, and processes, knowledge of systems, and reference
resources.Makes the most of their time on shift, consistently
seeking out information between customers, learning about
innovations in wireless and technology.Collectively own the
customer experience and resolve issues, creating a seamless,
run-around-free environment.Successfully identify and hand off
small business leads.The experience you will bring as a Mobile
Associate:Passionate customer advocate with the desire to be
yourself when connecting and having fun with our customers.Desire
to be a part of the game-changing T-Mobile store team.Competitive
drive and confidence to succeed in a fast-paced sales
environment.Willingness to work alongside peers and store leaders,
learning and sharing best practices, while serving customers and
providing resolutions to issues.Effective at balancing customer
experience and performance goals.12 months of combined customer
service and/or sales experience, Retail environment preferred THE
CUSTOMER CENTER MANAGEMENT, INC is an EEO employer -
M/F/Vets/DisabledPI182216056
Keywords: THE CUSTOMER CENTER MANAGEMENT INC, Fairfield , Mobile Associate, IT / Software / Systems , Fairfield, Connecticut
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