Technical Support Specialist

Company: Genesis10
Location: Pennington
Posted on: June 28, 2025

Job Description:

Genesis10 is currently seeking a Technical Support Specialist with our client in their Pennington, NJ location. This is a direct placement position. Summary: Looking for a position with a company that is willing to invest in your future? Our client is a Managed Services Provider based in the greater Oklahoma City area and we are growing fast. We are looking for a highly motivated Tech Support Specialist reporting to our Dedicated Client Services organization. The Technical Support Specialist is a dedicated technical support role, responsible for ensuring the confidentiality, integrity, and availability of critical business systems and information that specific customers rely on. Responsibilities: Provide excellent dedicated technical support for specific client customers: Ownership of problem identified by Client's Technical Support Center from notification to resolution. Trouble ticket tracking and escalation. Document problems and report to Customer management and Client NOC. Software installation, troubleshooting and configuration support. Hardware installation, troubleshooting and configuration support. Workstation imaging and re-imaging (Microsoft Windows). Coordinate and implement device and network changes as requested by Customer. Troubleshoot other peripherals, cards, and cabling. Other related duties and responsibilities as required or assigned. Troubleshoot and maintain End User workstations including physical swapping of devices, cards, and cables. Other related duties and responsibilities as required or assigned. Assist end-users with platform and technology specific guidance as needed. Perform operational/administrative tasks necessary to maintain and manage systems to high standards of performance and availability. Provide timely status updates for any outstanding issues and ensure that remediation is tracked to completion / customer satisfaction. Escalate service interruptions and intractable issues in accordance with established agreements, obligations, and standard operating procedures. Develop robust subject matter expertise in customer-specific tools, technologies, and processes that are critical to business success. Document critical IT dependencies and collaborate with internal and external peer groups to identify and remediate gaps, address problems, and facilitate business continuity. Collaborate with IT Operations to transform "niche business processes / arcane institutional knowledge” into more generic and commoditized runbooks and standard operating procedures that the Support Center can transact on. Requirements: Committed to Integrity and Professionalism. Daily travel to office. Bachelor's degree in information technology, a related technical discipline, or a related field; or equivalent experience. Exceptional leadership, time management, facilitation, communications and organizational skills. Ability to identify opportunities for critical process improvement. Preferred Skills: Intelligent, Capable, and Creative Thirst for Knowledge and Continual Improvement Able to demonstrate Leadership/Ownership regardless of position or tenure Experience with any of the following is strongly desired: switching and routing, systems and storage management, databases, firewalls, and optical networking. Pay rate range: $60K - $70K annually. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. About this facility:

Keywords: Genesis10, Fairfield , Technical Support Specialist, IT / Software / Systems , Pennington, Connecticut