Senior ServiceNow IRM Program Manager (E2E TPM - Risk Management)

Company: Computer Task Group, Inc
Location: Great Neck
Posted on: February 20, 2026

Job Description:

Job Description Job Description Overview CTG is seeking to fill a Senior ServiceNow IRM Program Manager (E2E TPM – Risk Management) opening for our premier client. Location : New York City, NY (Manhattan, Near World Trade Center) Duration : 10 months Summary We are seeking a Senior ServiceNow IRM Program Manager / End-to-End Technical Program Manager (TPM) with deep Risk Management expertise to lead enterprise-wide ServiceNow IRM implementation initiatives. This role combines functional IRM design leadership with full lifecycle program governance . The selected candidate will drive the end-to-end implementation of ServiceNow IRM solutions while partnering closely with Product, Product PMO, Risk, Compliance, Audit, and Technology teams. The role requires both strategic oversight and hands-on functional expertise across IRM modules. Core Responsibilities End-to-End Program & TPM Leadership Lead full lifecycle ServiceNow IRM implementation (strategy ? design ? build ? test ? deploy ? adoption). Own program governance, execution tracking, RAID management, and milestone reporting. Provide executive-level status reporting, dashboards, and steering committee updates. Coordinate across Product, Product PMO, Engineering, Risk, Compliance, and Operations. Drive alignment across business units and geographies within a multinational financial services organization. Ensure delivery adheres to scope, timeline, budget, and quality expectations. Functional IRM Leadership & Solution Design Partner with Risk Officers, Compliance Leads, Internal Audit, and Vendor Management teams to gather and document business requirements. Translate credit card and payments-specific risk processes into ServiceNow IRM, BCM, and Privacy functional designs: Fraud Risk Operational Risk Regulatory Compliance Privacy & Data Protection Conduct fit-gap analysis against ServiceNow Out-of-the-Box (OOTB) capabilities. Design target-state processes aligned with OOTB functionality to minimize customization and technical debt. Document: Current-state workflows Future-state process maps Risk assessments Control testing frameworks Policy management lifecycle Issue management Regulatory exam management Risk Framework & Governance Design Define: Risk taxonomies Scoring methodologies Control libraries Assessment frameworks Align solution design to regulatory obligations and enterprise risk appetite. Ensure upgrade-safe architecture and adherence to ServiceNow best practices. Technical & Integration Oversight Serve as the functional SME across ServiceNow IRM modules: Integrated Risk Management (IRM) Policy & Compliance Audit Management Privacy Management Business Continuity Management (BCM) Define clear user stories and acceptance criteria for configuration teams. Advise on integration points with: GRC tools ITSM platforms Identity & Access Management systems Fraud platforms Regulatory reporting systems Identify automation opportunities including: Continuous Control Monitoring (CCM) Automated evidence collection Risk score recalculation triggers Required Qualifications 10 years of Program/Project Management / Delivery Lead experience Including 1–2 years in a functional analyst or BA capacity on GRC/Risk platform implementations 3 years of hands-on ServiceNow IRM/GRC experience (real solution design, not oversight only) Demonstrated experience leading end-to-end enterprise implementations Strong working knowledge of ServiceNow platform fundamentals Experience within Financial Services, preferably Credit Card / Payments domain Proven ability to: Work independently in complex, matrixed organizations Influence senior stakeholders Drive decisions without heavy oversight Strong documentation expertise: Functional specifications Process maps User stories Test scripts Experience in Agile or hybrid delivery models Preferred Qualifications ServiceNow IRM Certified Implementation Specialist Prior experience leading enterprise IRM transformation programs Strong familiarity with regulatory environments impacting financial institutions (e.g., PCI, SOX, FFIEC, OCC) Ideal Candidate Profile This role requires a leader who can operate at both executive and functional depths: Strategic program governance leader Hands-on IRM functional expert Risk domain translator Cross-functional collaborator with Product & PMO Strong communicator capable of driving alignment across stakeholders The ideal candidate can seamlessly move between executive reporting, facilitating risk workshops, defining scoring models, and validating solution configurations. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Nicole Shaw at nicole.shaw@ctg.com . Kindly forward to any other interested parties—thank you!

Keywords: Computer Task Group, Inc, Fairfield , Senior ServiceNow IRM Program Manager (E2E TPM - Risk Management), IT / Software / Systems , Great Neck, Connecticut