National Key Account Director (Operations)

Company: Summit Facility Solutions
Location: Westbury
Posted on: April 2, 2026

Job Description:

Overview Managing your facility is no easy task; considering everything from cleanliness, periodic work, preventative maintenance, lighting solutions, Integrated Pest Management - the list is endless The team at Summit Facility Solutions have adopted a partnership approach to facilities management. Our success is founded on the premise that success in managing your client space requires both the vendor (that's us!) and the customer to form a synergy and work together. This means great communication, constant quality assurance & improvement and a dedicated team to get the job done. We understand the day to day struggle with maintaining your facility; we go beyond the vendor/customer relationship and integrate ourselves into your space to learn the idiosyncrasies so we can design a custom approach to managing the growing needs of your space. By joining as a staff member of the Summit team, you are acting as a solution based representative of our company. We strive to be one of the best service delivery companies on the market and that starts with our employees. Job Skills / Requirements Job description Responsibilities Builds and maintains trust with colleagues, stakeholders, and customers through effective communication, integration, and collaboration. Leads through challenging and ambiguous situations while ensuring deadlines and objectives are met by effectively prioritizing tasks. Influences others and leads without authority during complex situations, fostering collaborative problem-solving and reaching consensus. Understands clients' facilities and ensures they have what is needed Aligns and tailors responses to customer needs using approved company resources and messages. Utilizes internal data and analytics to understand account performance and identify engagement opportunities for upselling services. Develops and implements a coordinated and longitudinal account plan based on account ecosystem and emerging market trends. Establishes a strategic approach to accounts in alignment with marketing guidance, improving client spaces. Location Westbury, NY Why join Summit? Opportunity to be part of a rapidly growing national facilities management company. A culture that values autonomy, innovation, and customer success. Competitive compensation and benefits package. Professional development and career growth opportunities. Qualifications 5 years of experience in operations, facilities management, customer success, or related fields. Proven success in managing multi-site or national accounts. Strong organizational skills with the ability to manage competing priorities. Entrepreneurial mindset—comfortable operating independently, making decisions, and driving outcomes. Excellent communication and relationship management skills. Proficiency in Microsoft Office Suite and project management tools; CMMS/Facilities tech experience is a plus. Bachelor’s degree in Business, Operations, or related field preferred (or equivalent experience). Key Traits for Success Highly customer-centric , always putting client needs first. Organized and detail-oriented , with the ability to see the big picture. Proactive problem-solver who thrives in fast-paced environments. Entrepreneurial and resourceful , willing to take ownership and drive initiatives forward. Collaborative leader , able to work effectively with internal teams and external partners. Job Type: Full-time Pay: $75,000.00 - $90,000.00 per year Education Requirements (All) Bachelors Certification Requirements (All) Bachelors Additional Information / Benefits Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays This is a Full-Time position Travel is required occasionally

Keywords: Summit Facility Solutions, Fairfield , National Key Account Director (Operations), Logistics, Transportation & Drivers , Westbury, Connecticut