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Overnight Front Desk Associate

Company: Planet Fitness Franchises
Location: Fairfield
Posted on: May 3, 2021

Job Description:

Overnight Front Desk Associate - Fairfield, CT - Fairfield County - Full Time Position - OVERNIGHT Shift - Weekdays: Monday through Thursday 11pm-6am & Weekends: Sunday 11:30pm-6:00am

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk & Environmental Services Associate.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hi's and goodbye's.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
    • Ability to maintain the cleanliness of the club for up to 50% of the shift.
    • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
    • Hands-on experience in accepting payments from customers and give change and receipts.
    • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
    • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way


Monday: 11:00pm - 6:00am

Tuesday: 11:00pm - 6:00am

Wednesday: 11:00pm - 6:00am

Thursday: 11:00pm - 6:00am

Friday: OFF

Saturday: OFF

Sunday: 11:30pm - 6:00am


  • Excellent verbal and written communication skills
  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making & problem solving skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Team player: ability to work within a team where members depend on each other to get work done.
  • Desire to learn, seek new challenges and take on additional responsibilities
  • Friendly and Professional able to deal with customers when they are on-site while cleaning is being performed
  • Hard working, enthusiastic and energetic!

Minimum Qualifications

  • 18 years old or older
  • High School Diploma or Equivalent
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.


  • Competitive Salary
  • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness
  • Paid Time Off benefits (if applicable)

Planet Fitness is an Equal Opportunity Employer

Job Posted by ApplicantPro

Keywords: Planet Fitness Franchises, Fairfield , Overnight Front Desk Associate, Other , Fairfield, Connecticut

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