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Fairfield County Lead Case Worker

Company: New Reach
Location: Fairfield
Posted on: June 6, 2021

Job Description:

Company Overview:

New Reach is undergoing an exciting transformation in order to bring the organization to its next level of success. Working to provide, shelter, housing, stabilization and support for children, families and individuals experiencing homelessness across CT since 1990, New Reach inspires independence for those affected by homelessness and poverty. Using the most innovative and progressive methods through a continuum of housing and support, New Reach has grown to be one of the most effective nonprofits of its kind in the United States.

Primary Purpose:

To better support the efforts of New Reach to expand prevention services, New Reach is seeking a full-time Lead Caseworker to provide person-centered case management services to households at risk of eviction. Services are designed to address housing crisis, behavioral health, and sustainability needs for all households served. The Lead Caseworker will also provide supervision to caseworkers who deliver eviction prevention services under the Stable Families and Homeless Prevention programs to support quality service delivery, holistic assessment, and implementation of best practices within these program models.

Essential Functions:

  • Oversee and manage all referrals to Prevention services, including pre-screening, introduction to program services, eligibility determination, and management of the waitlist
  • Engage, enroll, and provide case management services to households at risk of eviction, including but not limited to assessments, action plans, crisis intervention, housing advocacy, landlord/tenant negotiation, budgeting services, employment support, access to mainstream benefits (SSI/SSDI, TANF, SNAP, etc.) access to healthcare systems to address unmet needs, access to recovery supports, and sustainability services to promote stable housing
  • Maintain client records, both in file format and electronic to meet reporting requirements
  • Maintain strict confidentiality of client records, in accordance with the New Reach Privacy Practices policy
  • Mandated reporting of any suspected or witnessed abuse of children to Department of Children and Families and of elderly clients to Elderly Protective Services
  • Develop and maintain effective working relationships with key stakeholders, including but not limited to Park City Communities, CT Legal Services, community providers, community members, and property owners/managers
  • Supervision of staff engaging in prevention case management services through Stable Families Program and Homeless Prevention Program
  • Facilitate weekly collaborative meetings between CT Legal Services and Stable Families Program
  • Facilitate team meetings and partake in community meetings in the absence of the supervisor
  • Monitor and manage Stable Families Program reporting documents, including google docs and google forms
  • Assist with data analysis and reporting of Stable Families Program outcomes
  • Assist in program development and quality assurance activities as directed by supervisor
  • Supervise, orient and train shelter staff to ensure that job responsibilities are being performed in a quality manner, consistent with policy and enforce disciplinary actions when necessary.
  • Responsible for the hiring, verification of time worked, monitoring and approval of PTO time, and the annual performance evaluations of direct supervisees.
  • Regular schedule is Monday through Friday 8:30am to 5:00pm. Must be able to flex schedule to work some evenings to meet the individual needs of clients.
  • Other duties as assigned


  • Master's Degree in Social Work or related Human Services field
  • Highly motivated, creative with excellent interpersonal skills
  • Experience in the provision of social services, case management, and supervision
  • Strong ability to lead and empower others; previous experience in managing or overseeing program implementation/administration preferred
  • Knowledge of housing law, eviction law, and subsidized housing policies preferred
  • Excellent computer skills required
  • Valid driver's license and access to reliable transportation with proof of insurance required
  • Bilingual/Bicultural preferred


  • Have a solutions-based approach to presented problems.
  • Be supportive, engaging and encouraging to peers and staff.
  • Be adaptable to change and willing to take on more responsibility.
  • Maintain strict confidentiality concerning any client's or employees' personal information, living information, and/or HIV status
  • Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative
  • Adheres to all New Reach's Policies and Procedures

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

Keywords: New Reach, Fairfield , Fairfield County Lead Case Worker, Other , Fairfield, Connecticut

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