VoIP Technical Support Director
Company: IPC Systems, Inc.
Posted on: September 16, 2021
Insight Global is seeking a Technical Support Director for one
of our clients in Fairfield, CT. This person will oversee a Tier 3
Product & Service specialist team in a newly formed organization.
This person will interface with DevOps teams from Product
Development, Tier 4 Product Engineering, customer stakeholders on
escalated technical issues, and operational stakeholders globally,
representing the company in a highly professional manner. Some
responsibilities include managing the technical support team both
in Fairfield and globally, technical training, problem management,
reporting and chronic Tier 3 investigations. They will be
responsible for finalizing root cause analysis. This person will
serve as the technical escalation point, providing executive
interface. They will also be involved in technical publication
review, release management, and participating in the development of
information visualization using analytics tools. They will also
represent the team in the Agile development process towards
successful product roll outs.
-NICE/Unigy Product experience or other SIP voice recording
-Data Analysis/Visualization tools (Splunk, Tableau, etc.)
-3-5 years of management experience within operational IT
-Strong SIP/networking knowledge
-Cloud engineering background
-Tier 3 investigation/root cause analysis experience
-Financial services industry background
-Experience in ITIL based culture
Keywords: IPC Systems, Inc., Fairfield , VoIP Technical Support Director, Other , Fairfield, Connecticut
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