FairfieldCTRecruiter Since 2001
the smart solution for Fairfield jobs

VoIP Technical Support Director

Company: IPC Systems, Inc.
Location: Fairfield
Posted on: September 16, 2021

Job Description:

Insight Global is seeking a Technical Support Director for one of our clients in Fairfield, CT. This person will oversee a Tier 3 Product & Service specialist team in a newly formed organization. This person will interface with DevOps teams from Product Development, Tier 4 Product Engineering, customer stakeholders on escalated technical issues, and operational stakeholders globally, representing the company in a highly professional manner. Some responsibilities include managing the technical support team both in Fairfield and globally, technical training, problem management, reporting and chronic Tier 3 investigations. They will be responsible for finalizing root cause analysis. This person will serve as the technical escalation point, providing executive interface. They will also be involved in technical publication review, release management, and participating in the development of information visualization using analytics tools. They will also represent the team in the Agile development process towards successful product roll outs.

-NICE/Unigy Product experience or other SIP voice recording technology

-Data Analysis/Visualization tools (Splunk, Tableau, etc.)
-3-5 years of management experience within operational IT

-Strong SIP/networking knowledge

-Cloud engineering background

-Tier 3 investigation/root cause analysis experience

-Financial services industry background

-Experience in ITIL based culture

Keywords: IPC Systems, Inc., Fairfield , VoIP Technical Support Director, Other , Fairfield, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Fairfield RSS job feeds