Global Business Travel Counselor REMOTE
Company: eRichards Consulting
Posted on: May 14, 2022
Our excellent client is in need of multiple Traveler Counsellors
for their REMOTE long term role to deliver exceptional travel
service experience for their Corporate Business Customers. By
working together as a high performing team, Travel Counsellors
provide exceptional traveler care, first call resolution and the
highest quality of customer service to corporate clients. It is a
high touch service environment, where you will have true
accountability for the service relationship and customer
experience, by providing creative and timely travel solutions,
using available tools and technology as needed, while maximizing
The role will form part of a highly skilled team of Corporate
Travel Counsellors located virtually from home. The role will
report to a Team Coach.
Act as Travel Advisor and Consultant to single or multiple
Corporate Business accounts with the willingness to jump in and
flexibility in shifts to meet client needs.
Act as the point of sale on all Domestic & International travel
requirements, arranging both routine and complex travel for air,
rail, car, and Hotel accommodation, utilizing one or multiple
Global Distribution Systems (GDS), Sabre, Apollo, Galileo,
Provide consultative advice, solutions, and recommendations.
Additionally, pro-actively selling additional service for our
travelers (e.g. Hotel and Car), whilst ensuring adherence to the
customers agreed travel policy and requirements.
Follow internal compliance and regulatory requirements for all
customers and locations supported.
Manage the end-to-end booking process through the ticketing and
order fulfillment, either over the telephone, via messaging or via
email or back-office systems and servicing platforms.
Meeting the servicing of your nominated account or clients travel
Express enthusiasm and energy within the organization and always
act according to company ethics, values, and Compliance
Key Qualifications and Attributes:
GDS experience required. This could be Sabre, Apollo, Amadeus.
Detailed understanding of fares and ticketing rules, for car, air,
Knowledge and experience of: Air, rail, hotel, car booking
Calculating and Processing exchanges
Experience working in a high touch service environment where
performance is measured
Experience working in a team
Background in Business Travel, leisure or airline reservation
Passion for Excellence in Client Service
Excellent Professional Communication both written and verbal
Detail-oriented - ability to act with integrity, and deal
sensitively with personal and confidential traveler information
Ability to research and resolve customer service and traveler
issues independently and /or with supplier
Problem Solving, with a process improvement mindset
Able to work under pressure, with a sense of urgency while
maintaining a professional rapport and multi-task, accepting, and
adapting to change quickly and professionally
Ability to positively influence team and peers
Learning agility and ability to act on constructive feedback
Possess a strong understanding of travel trends and industry best
THIS IS A LONG TERM 40 HOUR PER WEEK JOB WITH POSSIBLITY TO A PERM
POSITION. MUST BE ABLE TO WORK W2 WITHOUT SPONSORSHIP.
Keywords: eRichards Consulting, Fairfield , Global Business Travel Counselor REMOTE, Other , Fairfield, Connecticut
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