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Global Business Travel Counselor REMOTE

Company: eRichards Consulting
Location: Fairfield
Posted on: May 14, 2022

Job Description:

Our excellent client is in need of multiple Traveler Counsellors for their REMOTE long term role to deliver exceptional travel service experience for their Corporate Business Customers. By working together as a high performing team, Travel Counsellors provide exceptional traveler care, first call resolution and the highest quality of customer service to corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.
The role will form part of a highly skilled team of Corporate Travel Counsellors located virtually from home. The role will report to a Team Coach.

Act as Travel Advisor and Consultant to single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs.
Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing one or multiple Global Distribution Systems (GDS), Sabre, Apollo, Galileo, Amadeus.
Provide consultative advice, solutions, and recommendations.
Additionally, pro-actively selling additional service for our travelers (e.g. Hotel and Car), whilst ensuring adherence to the customers agreed travel policy and requirements.
Follow internal compliance and regulatory requirements for all customers and locations supported.
Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
Meeting the servicing of your nominated account or clients travel requirements.
Express enthusiasm and energy within the organization and always act according to company ethics, values, and Compliance guidelines.

Key Qualifications and Attributes:

GDS experience required. This could be Sabre, Apollo, Amadeus.
Detailed understanding of fares and ticketing rules, for car, air, hotel travel
Knowledge and experience of: Air, rail, hotel, car booking
Calculating and Processing exchanges
Experience working in a high touch service environment where performance is measured
Experience working in a team
Background in Business Travel, leisure or airline reservation required
Passion for Excellence in Client Service
Excellent Professional Communication both written and verbal
Detail-oriented - ability to act with integrity, and deal sensitively with personal and confidential traveler information
Ability to research and resolve customer service and traveler issues independently and /or with supplier
Problem Solving, with a process improvement mindset
Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and professionally
Ability to positively influence team and peers
Learning agility and ability to act on constructive feedback
Possess a strong understanding of travel trends and industry best practices


Keywords: eRichards Consulting, Fairfield , Global Business Travel Counselor REMOTE, Other , Fairfield, Connecticut

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