Style Merch Captain, Flushing - Full Time
Company: Macy's
Location: Flushing
Posted on: May 5, 2025
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Job Description:
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's
captured the hearts and minds of America for more than 160 years. A
story about innovations and traditions...about inspiring stores and
irresistible products...about the excitement of the Macy's 4th of
July Fireworks, and the wonder of the Thanksgiving Day Parade.
We've been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this
such a special place to work.
Job Overview
As a Selling and Support Captain, you are an advocate for the
customer and a role model for your colleagues. As an elevated
hourly colleague, you are an expert in customer satisfaction ,
merchandising, and building brand loyalty. You will drive results
through promotional and Omni selling initiatives. Under the
supervision of a People Leader, you will play a key role in
communicating expectations and priorities to our colleagues.
Advancement opportunities include Personal Stylist or Sales and
Customer Experience Manager.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a
dynamic, inclusive environment with competitive pay and benefits.
Enjoy comprehensive health and wellness coverage and a 401(k) match
to invest in your future. Prioritize your well-being with paid time
off and eight paid holidays. Grow your career with continuous
learning and leadership development. Plus, build community by
joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and
legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings .
What You Will Do
- Based upon your Captain assignment you could be fulfilling
customer orders, merchandising, processing new products, or
supervising the selling floor in delivering exceptional customer
service.
- Lead colleagues in the execution and completion of assigned
tasks.
- As an advocate for the customer, you will role model and
provide fast feedback on how to make every customer experience
outstanding.
- Ensure high-level of customer service through problem-solving
and customer-focused resolutions.
- Enhance the in-store customer experience by promoting our
Macy's mobile app.
- Meet with People Leaders throughout the day to plan and monitor
total store activities.
- Provide People Leaders continuous feedback that drives a
positive customer experience and improves our processes.
- Perform store opening and closing procedures, including
accessing alarm system and settling the registers.
- Lead and participate in the adherence to our best in class
merchandise standards.
- Educate colleagues on point of sale technology, radio frequency
equipment, and applications to assist in selling and fulfillment of
customer orders.
- Foster an environment of acceptance and respect that
strengthens relationships, and ensures authentic connections with
colleagues, customers, and communities.
Who You Are
- Flexible availability, including days, evenings, weekends and
holidays with regular, dependable attendance and
punctuality
- Proficient in communicating effectively with customers and
providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer
expectations and needs
- Resourceful and able to adapt quickly to changing priorities
and deadlines
- 1-2 years of direct retail experience preferred
- High school diploma or equivalent
Essential Physical Requirements You Will Perform
- This position requires lifting, constant moving, standing, and
reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting
at least 50lbs., stooping, kneeling, crouching, and climbing
ladders
- Reaching, including above eye level, crouching, kneeling,
stooping and color vision.
- Frequent use of computers and other technology, necessary to
perform job functions, including handheld equipment, cash register
and ability to process register transactions
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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Keywords: Macy's, Fairfield , Style Merch Captain, Flushing - Full Time, Other , Flushing, Connecticut
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