Senior Systems Support Technician

Company: Sacred Heart University
Location: Fairfield
Posted on: February 22, 2021

Job Description:

Sacred Heart University - Senior Systems Support Technician About Sacred Heart University:As the second-largest independent Catholic university in New England, and one of the fastest-growing in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 80 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has satellites in Connecticut, Luxembourg and Ireland and offers online programs. More than 9,000 students attend the University's eight colleges and schools: Arts & Sciences; Communication, Media & the Arts; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education; the Jack Welch College of Business & Technology; the Dr. Susan L. Davis & Richard J. Henley College of Nursing; and St. Vincent's College. Sacred Heart stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 386 Colleges - 2021 Edition, "Best in the Northeast" and Best Business Schools - 2020 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theater.Job Description:The successful candidate for Senior Systems Support Technician will maintain and support all aspects of SHU domain and e-mail systems, including servers, backups, and data security. Responsibilities Include:

• Assist Manager of Information Systems and Architecture in the following:
• Support and administer Active Directory-based domain for 5000+ users, including:
• Multiple Active Directory servers;
• Microsoft Exchange environment;
• Anti-Spam and Anti-Virus Gateways and Servers;
• NetApp administration and SNAP storage for student and faculty use;
• Cisco UCS server-class servers hosting SQL databases, web services, and other applications.
• Manage support queue and strive for 2 hour turnaround time on all incidents.
• Maintain a minimum of 4-hour response toward a goal of 24/7 uptime on all servers, troubleshooting systems-related problems and coordinating with other NOC staff as required.
• Full accountability for system (1) availability, (2) integrity, and (3) confidentiality. This includes, but is not limited to:
  • Remote access support (e.g. Citrix, RDP, OWA);
  • Data store and redundancy (e.g. NetApp, Tegile);
  • Tape backups and rotations (e.g. Unitrends);
  • E-mail archiving systems (e.g. ArcMail);
  • Productivity and collaboration tools (e.g. Office 365, G Suite).
  • Documentation of all hardware located in NOC, via SharePoint, Visio, and other technologies;
  • Continually drive development and improvement of "best practices" standards for NOC hardware installation and deployment, including future-proofing and scalability;
  • Assist senior management in:
    • Staying on top of current trends in server systems and related disciplines;
    • Security issues and early-warning of breaches or usage violationsRequirements:
      • Candidate must be self-motivated and self-directing, capable of setting objectives and then measuring performance against those objectives.
      • Understands basic networking (Experience with VLANs, Subnets, Firewalls).
      • Experience with Windows-based infrastructure and Windows administration.
      • Experience with Active Directory, Microsoft Exchange, mail relays, DNS tables, and mail routing structures.
      • 2 to 3 years direct, hands-on experience administering e-mail systems.
      • Experience working with Office 365 and/or G Suite for Education.
      • Knowledge of storage arrays such as NetApp and Tegile.
      • Knowledge of scripting /automation skills using PowerShell, Bash, or Python.
      • Experience reporting quantitative metrics, and concise explanation of data to upper management,.
      • Experience designing or documenting disaster recovery/business continuity (DR/BC) systems is a plus.
      • Experience with Linux-based infrastructures and Linux/Unix administration is a plus.
      • Experience with Azure and AWS is a plus.
      • CompTIA, Microsoft, Citrix, VMware, Cisco and other industry certifications are a plus.
      • Bachelors' or Masters' Degrees are a plus.Additional Information:Position is required to carry mobile phone with email at all times, and needs to be available to work odd hours when required. This includes some weekends, nights, and possibly some holidays.Application Instructions:Please apply online , faxes and emails will not be accepted. A cover letter is appreciated.Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer applications from qualified candidates who reflect the wider world in which we live are encouraged. - provided by Dice

Keywords: Sacred Heart University, Fairfield , Senior Systems Support Technician, Professions , Fairfield, Connecticut