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Front Desk Agent - Part Time

Company: Excel Hotel Group
Location: Fairfield
Posted on: May 26, 2023

Job Description:

Job SummaryThe Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.


  • Welcomes guests in a friendly, prompt and professional manner.
  • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
  • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
  • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

    • 1-2 years customer service experience.
    • Ability to stand for 8 hours
    • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
      • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
      • We offer an excellent travel discount program.
      • Opportunity to grow, we promote from within
        Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company

        Compensation: $16.50 per hour

        We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Excel Hotel Group, Fairfield , Front Desk Agent - Part Time, Sales , Fairfield, Connecticut

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